Support

Common questions

How do I cancel a booking?

Open the Bookings tab and choose the booking. Up to 24 hours before the appointment it cancels straight away. Closer than that, the app sends the business a cancellation request, and the business answers it.

How do I ask for a refund?

For a visit you paid for in the app, open the booking after the appointment and ask for a refund. You can ask for up to 48 hours after the appointment ends. The business or our team answers in the app.

How do I delete my account?

Open Profile, then Safety, then Delete account. A business still being checked finds it in the setup screen's menu, under Account. If you have an upcoming appointment, cancel it first; the screen tells you what is in the way.

How do I report a listing, review or message?

Use Report on the business page, on the review, or on the message. You can block a business from its page and block a person in any chat. Reports come to our team, who review them and remove content that breaks the Terms.

How do I list my business?

Create an account and choose Offer appointments. Every business is checked by our team before it appears to customers, and the setup screen tells you if anything is still needed.